Our Terms, Conditions & Policies

Privacy

RawFoodLife.com is thoroughly committed to maintaining your privacy. The following explains how we gather and disseminate information on this web site.

At RawFoodLife.com, we consider the relationship we have with you a sacred trust. RawFoodLife.com assures you that the identity of everyone who uses this web site is kept completely confidential. We never rent, sell or exchange our mailing lists.

As with most web sites on the Internet, our web site sometimes uses ‘cookies’€� to track a user’s activity within our site. A cookie is a small data file that is stored on your computer. These cookies let our computer system recognize you when you return to the web site. Cookies do not contain your e-mail address or other private and personal information. We use this information to help diagnose problems with our servers, to run this web site more efficiently, and to collect some general demographic information about what countries and domains our visitors come from and understand their behavior on our site.

In some cases our web site uses secure, encrypted forms to provide information, request information, sign up for subscriptions and make donations. We may collect contact information like an e-mail address, unique identifiers such as user ID's, and financial information like credit card type, number, and expiration date. This data is used to process product orders, subscription and donations. Unique identifiers (such as an account number) may be collected from web site visitors to assist in matching current account information with their history.

Users who choose to register for various features on our web-site, such as Blogs or User Comments, may also voluntarily choose to provide contact information like an e-mail address, and other optional demographic information like zip code, age, or gender. We also occasionally use surveys to ask visitors for information like an e-mail address, as well as various demographic questions. We may use data from our surveys to send users information about our products and services.

Unless you choose to "opt out," we may use any of this data to send you information about RawFoodLife.com and our various products and services. Your contact information may also be used to contact you as needed to respond to customer service issues or answer your questions. You may always opt-out of receiving future communications at any time (see "Opt-Out" and "Modifying Your Account" below).


Opt-Out

Most pages on our web-site give users the opportunity to "opt-out" from receiving communications from us at any time. You can usually find an opt-out option wherever we request contact information. There are, however, a few places where users may not readily find an opt-out option. Should you wish to opt-out, e-mail or call us at and we will unsubscribe you from getting any further communications.

Users may also opt-out at any time by contacting us using any of the methods in the "Modifying Your Account" section below.

This web site may site contains links to other web sites. RawFoodLife.com is not responsible for the privacy policies or content of such web sites.


Modifying Your Account

This web site provides the following alternatives for removing your information from our database in order to "opt-out," or not receive future communications, to no longer receive our services, or to change, update or modify information you previously provided.

1. E-mail robert@rawfoodlife.com
2. Send postal mail to the following address:
Robert Ross
777 E. Atlantic Ave., #C2-173
Delray Beach, FL 33483
United States of America
4. You can call toll-free at the following telephone number:
(561) 283-1499

When contacting us to make changes to your account, please include any information that would help us identify you, such as complete contact information (name, address, telephone, and e-mail address), any relevant account number(s), or information about any products or services for which you gave us your contact information.

Changes to Our Privacy Policy

We reserve the right to make changes to our privacy policy without any notice. Notice of these changes to this policy will be posted on the home page for this website for three days.

Contacting the Web Site

If you have any questions about our privacy policy, the procedures used on this web site, or any other dealings with this web site, please contact:

Robert Ross
Webmaster
777 E. Atlantic Ave., #C2-173
Delray Beach, FL 33483
United States of America
(561) 283-1499
robert@rawfoodlife.com

For additiional questions about our privacy policy, please e-mail us at customerservice@RawFoodLife.com

Returns

Pre-Approval Return Policy:
Please call or e-mail us for prior approval before returning any items. No returns will be accepted without prior approval. Customer pays for return shipping. Credit will be given after the product is returned and inspected. Sorry, no refunds, credits or exchanges after thirty (30) days.

Return Policy for Appliances (Juicers, Distillers, Dehydrators, Etc.):
There is a 10% restocking fee for items in new condition with the original warranty and packaging. Items in new condition but without the warranty and packaging incurr a 15% restocking fee. For items in used condition with the original warranty there is a 20% restocking fee.

Return Policy for Other Products (Supplements, raw food items, etc.):
Unopened and unused NON-PERISHABLE items may be returned within thirty days for any reason whatsoever. Simply enclose a brief note explaining how you would like your credit to be issued, to your charge card, store credit, or exchange. Our return address is:

RawFoodLife.com
Attention: Returns
777 E. Atlantic Avenue, Suite C2-173
Delray Beach, FL 33483

General Returns Info:
Returns credited to a credit card will be charged a 20% restocking fee. Store credits will be charged a 10% restocking fee. If you select an exchange, please let us know which product you have chosen. Any difference will be given either as a store credit or charged to your credit card.

Opened food products are not returnable. If you have a problem with any perishable food product, please contact customer service.

Shipping

We try to ship all orders within 24-48 hours. Orders placed Friday afternoon through Sunday will be shipped the next Monday. Shipping charges are based on the speed of the shipping method you selected plus the weight of the items. All weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.

USA Orders:
Please provide a physical street address so we can send your order trackable and insured. We prefer to use UPS, though sometimes may use Fedex or Priority Mail. UPS & Fedex do not deliver to P.O. Boxes. For security and liability reasons, all orders going to Hawaii, Alaska, Guam, or the Virgin Islands must be shipped UPS Second Day Air. Items that state "Free shipping to the 48 USA states" do not include Hawaii, Alaska, Guam, or the Virgin Islands.

Canadian Orders:
We don ot offer Canada Standard Shipping due to high brokerage fees. Canada Express Shipping gets your package delivered sooner and brokerage fees are lower.

International Orders:
Since your order will be shipped outside the U.S., you may be required to pay international customs and brokerage fees. RawFoodLife.com is not responsible for these fees even if you do not accept the package. Please check with your own country's customs policies prior to ordering.

Recycled Packaging
In keeping with our Whole Being, Whole Planet philosophy, we may reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes made of recycled materials when necessary.